Support

Need help with your reading experience, or have a suggestion? We would like to hear from you.

Contact us by email

Email us about files that will not open, questions about features, or ideas for the app. You do not need to sign in to the app to contact us.

Open Feedback in the app to describe your issue or suggestion. If you cannot access the app, use the email address above.

Your device model, operating system version and app version.
The steps leading up to the issue and what happened.
The file format, file size and any error message. Include a screenshot if helpful.

Do not send passwords, verification codes or payment card details. Remove personal information before sharing screenshots or sample files.

How do I import my own books or documents?: Use the import options in the app to select local files or transfer them over Wi-Fi. For Wi-Fi transfer, connect your computer and phone to the same Wi-Fi network, then open the address shown in the app in your computer’s browser.
What if a file will not open or does not look right?: Make sure the file has finished downloading and uses a supported format. Layout and reading options vary by format. If the issue continues, send us the file format, size, error message and steps to reproduce it.
How do I change reading settings or add notes?: Open a document and use the reading settings to adjust the available theme, text size and spacing options. In documents that support text selection, select text to add a highlight or note. Available options depend on the file format.
What if my App Store purchase is not showing in the app?: Make sure your device uses the Apple Account used for the purchase, then use Restore Purchases on the membership purchase screens in the app. If your access is still missing, contact us by email or in-app feedback with the purchase date and any message you see.
How do I make an account or personal data request?: To request access, correction or deletion of personal information, or account deletion, email us or use Feedback in the app. Identify the relevant account and explain your request. We may need to verify account ownership before acting on it.